Tuesday, July 12, 2011

CYMAX Stores Should be Avoided Worst Customer Service I've Ever Experienced

Cymax is a furniture Seller/Shipper. run away from them.
Cymax left me hanging for a month. When I would check my order on line it would say"in progress" after a month I called and was informed that there was an "unspecified problem in communicating my order"But they could not tell what or why. (that is no way to run a business)
NO ONE had contacted me to tell me there was any sort of problem. They just left me flapping in the wind, thinking my TV stand was working its way to me.
I was told to wait yet another week to see if this could be sorted out. So I sit on my hands for a week, with my new TV sitting on the floor in harms way. At the end of the week Cymax STILL had NO answer as to why there was a problem, or when they might rectify it. Mind you they of course charged my card. I now have canceled my order and ordered from what I hope is a more reputable company, that has the ability to pick up a phone and sort out their internal problems, as well as keeping their customers informed.
I will NEVER EVER order anything else from CYMAX. Worst vague customer service I've ever received.
My Guess is they won't publish this But I will post it on all the social networks I have access to.

Happy to report this post shows up on google searches. :)


Anonymous said...

Sounds like living hell. I've had to deal with shit customer service countless times, like when the USPS ran off with my art supplies because I didn't get to the front porch in time, and it took them like three or four days to redeliver my stuff. I was really pissed that day. Also had a similar experience with Clear Mobile Internet last year, with their weird customer service. Anyways, thanks for the heads up, Vincent.

Steven M. said...

What do you think they were doing that whole time they were leaving you hangging?

Vincent Waller said...

I wish I had checked for complaints before ordering.
I have no idea what they were doing. But judging by the number of complaints, I think they are just horribly disorganized, and not trust worthy. Bait and switch on supposedly easy returns that turn into nightmres magnified by even more time without the product that was ordered.
We'll see if they actually refund my money.

Damiano D said...

That sucks, Vincent. Hope the new order goes well. I definitely had my share of awful customer service. In fact I'm facing some now with Capital One, the credit card company. I'm closing my account with them soon. I bet then they'll be singing a different tune.

Dave Fontana said...

Thanks for the heads up on this company.
Wasn't Tammy Why-not that sang, 'Stand by your Stand'?